Customer Service

We understand that being ill, and having to leave the comfort of home to seek help abroad, is a doubly daunting experience. With our proficiency in serving our both our local and foreign patients, we ensure our patients feel welcomed and at home.

Guided by our philosophy of “To comfort always”, our team of experienced multi-lingual staff knows intuitively to listen and attend our patients’ and guests’ needs, even at first contact.

Our staff at the Customer Service Counter are available to assist our patients in any way that will make their visit or stay with us a comfortable and pleasant experience. They will assist with enquiries and other services which are required by the patients and their families which includes :

• Visitor Information and general enquiries
• Travel related assistance & visa extension
• Air ticketing, flight reservation confirmation
• Reservations for accommodation
• Interpreters for foreign language translation
• Airport pick-up and tranportation
• Medical evacuation and repatriation assistance
• Liaison with employers and corporate companies
• Interpreter & secretarial services
• Foreign Exchange
• Local Tourist Information
• Other services upon request

Enquiry Counter

For details & further information, kindly contact :
Ms. Mei (Customer Service Department)
Tel No. 04-2288222 Ext. 5043 / 5082 / 5009