Island Hospital is a world-class medical centre in Penang with more than 20 years of clinic experience diagnosing and treating patients. As a leading medical provider, Island Hospital is easily accessible, whether traveling internationally including Indonesia, Singapore, Thailand and China or locally from Kedah, Perak or Kuala Lumpur.
At Island Hospital, we take the effort to not only provide you with world-class medical treatment and procedures, but to ensure that you feel most at home and comfortable throughout your care with us.
While you or a loved one receives care at Island Hospital, our Patient Services team is available to make your visit as comfortable and as convenient as possible. Whether you need assistance navigating our facilities, finding out our visiting/clinic hours, or need financial counselling, we can help.
If you are unable to find the answers you are looking for, please contact us at firstname.lastname@example.org and we will be more than happy to assist.
Try our helpful direction guide if you are driving to Island Hospital.
308 Macalister Road,
10450 George Town,
To reduce waiting time, we encourage all our patients to make appointment online www.islandhospital.com/en/make-an-appointment.
(lunch hour: 1:00pm - 2:00pm)
To ensure that our patients get optimum rest, all visitors must adhere to the following visiting hours.
12:00pm - 2:00pm
6:00pm - 9:00pm
Intensive Care Units:
8:30am - 1:30pm
2:30pm - 8:30pm
10:00pm - 12:00am
*Extended visiting hours in the wards may be arranged at the discretion of the patient and the nursing supervisor.
Our visitor policies have been carefully considered, and put in place to ensure the safety and highest quality of care for our patients and visitors. We seek your cooperation to follow these guidelines.
If your consultant recommends for you to be admitted for further treatment, you can discuss any concerns you may have with them first. Once you give your consent to be admitted, your consultant will initiate the admission process and you can proceed to the Admission Counter.
If you are making preparations for your admission and need to obtain a guarantee letter from your company or insurance provider; a date of admission will be arranged by your consultant so you can do the necessary before being admitted.
Should you choose to proceed as a self-payer, you can register at the Admission Counter after your consultation.
Before admission, you may want to prepare:
When you register at the Admission Counter, our staff will need to know your mode of payment — self-pay, corporate guarantee letter or via insurance.
The following is a guide to some items which you need to prepare for the admission process.
Corporate guarantee letter/ insurance:
At Island Hospital, we accept medical cards from all major insurance providers, including (but not limited to) the following:
For cases that have yet to be approved by the insurance provider, our staff will contact your insurance provider to follow-up on the approval of your case. This process may take 1 to 2 hours, so you can choose to either:
If you choose to wait, our staff will call you to inform you that your case has been approved.
Admission of children under 12 years old
For children under 12 years old, one of the following is required for registration:
For cases covered by corporate guarantee letters and insurance, our staff will request for the Final Guarantee Letter (FGL) from your company / insurance provider once the final bill is processed. You will need to wait for your company / insurance provider to process the FGL and send it to us before you can settle the final bill. Our staff will call you once the FGL is received.
If you have any concerns regarding the cost of treatment or hospital charges, you can request for financial counselling from our staff. Our team will be able to provide you an estimate of the cost and help you make well-informed decisions for your treatment.
At Island Hospital, we believe world-class healthcare should be accessible to everyone. Prior to your visit, we advise that you contact your insurance company to confirm the extent of your policy’s coverage. Please also ensure that all insurance details provided to us, is complete.
We provide a wide range of facilities to cater to your needs at Island Hospital.
Multi-storey car park is available in Island Hospital with disabled-friendly parking lots easily accessible on the ground floor near the entrance.
Complimentary and flat rate parking
Parking rate is RM1.00 per hour. Patient drop-off and pick-up is free for up to 15 minutes.
Payment is via cashless system – entry and exit will be through Touch & Go card or MyKad (updated version of Malaysian IC with smart chip)
Complimentary and flat rate parking
For patients who are admitted at the hospital, a complimentary parking voucher (for one time use only) is provided. For visitors who are accompanying patients overnight at the hospital, a flat rate RM8 parking voucher (for one time use only) is provided. Both complimentary and flat rate vouchers can be collected at the Admission Counter (during office hours) and the A&E Admission Counter (after office hours). Vouchers need to be presented at the exit guard station when visitors are leaving the hospital.
Stay connected with free hospital-wide Wi-Fi access.
Our cafeteria serves a wide range of delectable halal Asian and Western food.
|Mondays to Fridays||8:00am – 7:30pm|
|Saturdays||8:00am – 4:00pm|
|Mondays to Fridays||8:00am – 8:00pm|
|Saturdays||8:00am – 5:00pm|
|Mondays to Fridays||8:00am – 6:00pm|
|Saturdays||8:00am – 2:00pm|
|Mondays to Fridays||9:00am – 10:00pm|
|Saturdays||8:00am – 10:00pm|
|Sundays||9:00am – 1:00pm|
|Public Holidays||9:00am – 10:00pm|
|Mondays to Fridays||7:00am – 6:00pm|
|Saturdays||7:00am – 1:00pm|
This is part of the hospital’s on-going efforts to ensure a healthy environment for our patients, visitors
Penang is accessible directly via flights from 22 major local and regional airports, and over 100 local and international destinations via the Kuala Lumpur International Airport (KLIA) and Kuala Lumpur International Airport 2 (KLIA2).