For patients who travel outside of their home country to receive services at Island Hospital, our International Patient Services team offers seamless care designed specifically to your unique needs and culture, from arranging doctor's appointments to airport pick up services and hotel accommodation, all prior to your arrival.
At the hospital, our International Patient Services Desk provides the following services:
At Island Hospital, we ensure that you feel at home whilst you are here, and return home to your country in good health. Every effort is taken to not only provide you with world-class medical treatment and procedures, but to ensure you feel most at home and comfortable throughout your care with us.
For more information, please visit our International Patient Services Desk located at the main lobby or contact us at email@example.com
Seeking medical treatment outside your home country can be a physically and emotionally draining experience, especially if it is your first time. As such, knowing Penang beforehand will help you understand your destination better.
Penang is a Malaysian state located on the northwest coast of Peninsular Malaysia. As a multicultural destination and a UNESCO World Heritage Site, it is difficult to define Penang in just one word. Penang however, is a true melting pot of cultures with its blend of Eastern and Western influences.
Penang has been historically regarded as a predominantly Chinese state, however, has a variety of mixtures including ethnic Malays and Indians.
The four major languages widely spoken in Penang are Bahasa Melayu, English, Mandarin, including several other Chinese dialects such as Hokkien, Hakka, Cantonese, Teochew and Tamil.
Penang’s vibrant festivals are a colourful reflection of the state’s multiculturalism. Traditional festivals such as Chinese New Year, Ramadhan, Hari Raya Aidil fitri, Deepavali, Thaipusam, Hungry Ghost Festival, Nine Emperor Gods Festival, Chingay Parade and Mooncake Festival have retained an authenticity in Penang, which is unmatched in many parts of Asia.
Penang enjoys a year-round tropical rainforest climate where it is warm and sunny all the time, with plenty of rainfall and the monsoon climate due to its geographical location. Temperature is usually above 30 ̊C in the day and above 25 ̊C at night
If you are making your own way to Island Hospital, here are some helpful information which you may need to let your guide/driver know.
308, Macalister Road,
10450 George Town,
To reduce waiting time, we encourage all our patients to make appointment online www.islandhospital.com/en/make-an-appointment.
(lunch hour: 1:00pm - 2:00pm)
To ensure that our patients get optimum rest, all visitors must adhere to the following visiting hours.
12:00pm – 2:00pm
6:00pm – 9:00pm
Intensive Care Units:
8:30am – 1:30pm
2:30pm – 8:30pm
10:00pm – 12:00am
*Extended visiting hours in the wards may be arranged at the discretion of the patient and the nursing supervisor.
Our visitor policies have been carefully considered, and put in place to ensure the safety and highest quality of care for our patients and visitors. We seek your cooperation to follow these guidelines.
If your consultant recommends for you to be admitted for further treatment, you can discuss any concerns you may have with them first. Once you give your consent to be admitted, your consultant will initiate the admission process and you can proceed to the Admission Counter.
If you are making preparations for your admission and need to obtain a guarantee letter from your company or insurance provider; a date of admission will be arranged by your consultant so you can do the necessary before being admitted.
Should you choose to proceed as a self-payer, you can register at the Admission Counter after your consultation.
Before admission, you may want to prepare:
When you register at the Admission Counter, our staff will need to know your mode of payment — self-pay, corporate guarantee letter or via insurance.
The following is a guide to some items which you need to prepare for the admission process.
Corporate guarantee letter/ insurance:
At Island Hospital, we accept medical cards from all major insurance providers, including (but not limited to) the following:
For cases that have yet to be approved by the insurance provider, our staff will contact your insurance provider to follow-up on the approval of your case. This process may take 1 to 2 hours, so you can choose to either:
If you choose to wait, our staff will call you to inform you that your case has been approved.
Admission of children under 12 years old
For children under 12 years old, one of the following is required for registration:
For cases covered by corporate guarantee letters and insurance, our staff will request for the Final Guarantee Letter (FGL) from your company / insurance provider once the final bill is processed. You will need to wait for your company / insurance provider to process the FGL and send it to us before you can settle the final bill. Our staff will call you once the FGL is received.
If you have any concerns regarding the cost of treatment or hospital charges, you can request for financial counselling from our staff. Our team will be able to provide you an estimate of the cost and help you make well-informed decisions for your treatment.
At Island Hospital, we believe world-class healthcare should be accessible to everyone. Prior to your visit, we advise that you contact your insurance company to confirm the extent of your policy’s coverage. Please also ensure that all insurance details provided to us, is complete.
Prior to entering Malaysia, if required, a foreign national must acquire a Visa - an endorsement in a passport or other recognised travel document of a foreign national, indicating that the holder has applied for permission to enter Malaysia and that permission has been granted.
All foreign nationals who require a Visa to enter Malaysia must apply and obtain a Visa in advance at any Malaysian Representative Office or Malaysian Embassy abroad, before entering Malaysia.
For short-term stays up to 30 days, the Malaysian government does not require most foreign nationals to acquire a Visa. However, depending on your country of origin, there may still be Visa requirements. It is best to check in your home country, before you travel.
Foreign nationals seeking medical treatment may apply for a Visa extension upon request to the Malaysian Immigration.
For more information, visit:
Official Portal of the Department of Immigration Malaysia
Penang is accessible directly via flights from 22 major local and regional airports, and over 100 local and international destinations via the Kuala Lumpur International Airport (KLIA) and Kuala Lumpur International Airport 2 (KLIA2).
Upon arrival at Penang International Airport, enjoy an effortless transfer to Island Hospital.
Relax after your flight – No more waiting in line for a taxi
Totally hassle-free – You will be greeted by our Customer Service personnel at the airport arrival hall and shown to the Island Hospital shuttle
Peace of mind – Guaranteed pickup at the scheduled pick-up time.
Mondays to Fridays 7:00am – 6:00pm
Saturdays 7:00am – 12:00pm
No pick-up services on Sundays & Penang and Malaysia Public Holidays
Terms & Conditions
Contact us for bookings
WhatsApp +6013 4030110