For patients who travel outside of their home country to receive services at Island Hospital, our International Patient Services team offers seamless care designed specifically to your unique needs and culture, from arranging doctor's appointments to airport pick up services and hotel accommodation, all prior to your arrival.
At the hospital, our International Patient Services Desk provides the following services:
At Island Hospital, we ensure that you feel at home whilst you are here, and return home to your country in good health. Every effort is taken to not only provide you with world-class medical treatment and procedures, but to ensure you feel most at home and comfortable throughout your care with us.
For more information, please visit our International Patient Services Desk located at the main lobby or contact us at firstname.lastname@example.org
Seeking medical treatment outside your home country can be a physically and emotionally draining experience, especially if it is your first time. As such, knowing Penang beforehand will help you understand your destination better.
Penang is a Malaysian state located on the northwest coast of Peninsular Malaysia. As a multicultural destination and a UNESCO World Heritage Site, it is difficult to define Penang in just one word. Penang however, is a true melting pot of cultures with its blend of Eastern and Western influences.
Penang has been historically regarded as a predominantly Chinese state, however, has a variety of mixtures including ethnic Malays and Indians.
The four major languages widely spoken in Penang are Bahasa Melayu, English, Mandarin, including several other Chinese dialects such as Hokkien, Hakka, Cantonese, Teochew and Tamil.
Penang’s vibrant festivals are a colourful reflection of the state’s multiculturalism. Traditional festivals such as Chinese New Year, Ramadhan, Hari Raya Aidil fitri, Deepavali, Thaipusam, Hungry Ghost Festival, Nine Emperor Gods Festival, Chingay Parade and Mooncake Festival have retained an authenticity in Penang, which is unmatched in many parts of Asia.
Penang enjoys a year-round tropical rainforest climate where it is warm and sunny all the time, with plenty of rainfall and the monsoon climate due to its geographical location. Temperature is usually above 30 ̊C in the day and above 25 ̊C at night
If you are making your own way to Island Hospital, here are some helpful information which you may need to let your guide/driver know.
308, Macalister Road,
10450 George Town,
To reduce waiting time, we encourage all our patients to make appointment online www.islandhospital.com/en/make-an-appointment.
(lunch hour: 1:00pm - 2:00pm)
To ensure that our patients get optimum rest, all visitors must adhere to the following visiting hours.
12:00pm – 2:00pm
6:00pm – 9:00pm
Intensive Care Units:
8:30am – 1:30pm
2:30pm – 8:30pm
10:00pm – 12:00am
*Extended visiting hours in the wards may be arranged at the discretion of the patient and the nursing supervisor.
Our visitor policies have been carefully considered, and put in place to ensure the safety and highest quality of care for our patients and visitors. We seek your cooperation to follow these guidelines.
Your health is what is most important and that is what you should focus on. When it comes to billing and insurance, we are here to make it as simple as possible. Our knowledgeable team is ready to provide compassionate care, and ease
We practice price transparency so that you understand your potential financial liability for hospital services, and there are no surprises when you receive your final bill. All of our hospital charges are readily made known to you, based on the type of care provided. Charges sometimes may differ from patient to patient for the same services, taking into consideration factors such as complications or different treatment for each patient's personal health condition.
Island Hospital has a dedicated finance team that will assist you in understanding your financial responsibilities and paying your medical bills.
For your convenience, we also accept all major credit cards such as VISA, MASTERCARD and AMERICAN EXPRESS
Healthcare billing can be complicated. At Island Hospital, we aim to make the billing process as smooth and as stress-free as possible. If you have questions about your payment options, our finance team is here to help.
We understand that healthcare expenses are sometimes unexpected, and everyone should ideally be prepared. At Island Hospital, we provide financial counselling to assist you in understanding the cost of care you should be expecting and answer all your finance-related questions.
At Island Hospital, we believe world-class healthcare should be accessible to everyone. Prior to your visit, we advise that you contact your insurance company to confirm the extent of your policy’s coverage. Please also ensure that all insurance details provided to us, is complete.
Prior to entering Malaysia, if required, a foreign national must acquire a Visa - an endorsement in a passport or other recognised travel document of a foreign national, indicating that the holder has applied for permission to enter Malaysia and that permission has been granted.
All foreign nationals who require a Visa to enter Malaysia must apply and obtain a Visa in advance at any Malaysian Representative Office or Malaysian Embassy abroad, before entering Malaysia.
For short-term stays up to 30 days, the Malaysian government does not require most foreign nationals to acquire a Visa. However, depending on your country of origin, there may still be Visa requirements. It is best to check in your home country, before you travel.
Foreign nationals seeking medical treatment may apply for a Visa extension upon request to the Malaysian Immigration.
For more information, visit:
Official Portal of the Department of Immigration Malaysia
Penang is accessible directly via flights from 22 major local and regional airports, and over 100 local and international destinations via the Kuala Lumpur International Airport (KLIA) and Kuala Lumpur International Airport 2 (KLIA2).
Upon arrival at Penang International Airport, enjoy an effortless transfer to Island Hospital.
Relax after your flight – No more waiting in line for a taxi
Totally hassle-free – You will be greeted by our Customer Service personnel at the airport arrival hall and shown to the Island Hospital shuttle
Peace of mind – Guaranteed pickup at the scheduled pick-up time.
Mondays to Fridays 7:00am – 6:00pm
Saturdays 7:00am – 12:00pm
No pick-up services on Sundays & Penang and Malaysia Public Holidays
Terms & Conditions
Contact us for bookings
WhatsApp +6013 4030110