At Island Hospital, we take the effort to not only provide you with world-class medical treatment and procedures, but to ensure that you feel most at home and comfortable throughout your care with us.
While you or a loved one receives care at Island Hospital, our Patient Services team is available to make your visit as comfortable and as convenient as possible. Whether you need assistance navigating our facilities, finding out our visiting/clinic hours, or need financial counselling, we can help.
If you are unable to find the answers you are looking for, please contact us at firstname.lastname@example.org and we will be more than happy to assist.
Try our helpful direction guide if you are driving to Island Hospital.
308 Macalister Road,
10450 George Town,
To reduce waiting time, we encourage all our patients to make appointment online www.islandhospital.com/en/make-an-appointment.
(lunch hour: 1:00pm - 2:00pm)
To ensure that our patients get optimum rest, all visitors must adhere to the following visiting hours.
12:00pm - 2:00pm
6:00pm - 9:00pm
Intensive Care Units:
8:30am - 1:30pm
2:30pm - 8:30pm
10:00pm - 12:00am
*Extended visiting hours in the wards may be arranged at the discretion of the patient and the nursing supervisor.
Our visitor policies have been carefully considered, and put in place to ensure the safety and highest quality of care for our patients and visitors. We seek your cooperation to follow these guidelines.
Your health is what is most important and that is what you should focus on. When it comes to billing and insurance, we are here to make it as simple as possible. Our knowledgeable team is ready to provide compassionate care, and ease
We practice price transparency so that you understand your potential financial liability for hospital services, and there are no surprises when you receive your final bill. All of our hospital charges are readily made known to you, based on the type of care provided. Charges sometimes may differ from patient to patient for the same services, taking into consideration factors such as complications or different treatment for each patient's personal health condition.
Island Hospital has a dedicated finance team that will assist you in understanding your financial responsibilities and paying your medical bills.
For your convenience, we also accept all major credit cards such as VISA, MASTERCARD and AMERICAN EXPRESS
Healthcare billing can be complicated. At Island Hospital, we aim to make the billing process as smooth and as stress-free as possible. If you have questions about your payment options, our finance team is here to help.
We understand that healthcare expenses are sometimes unexpected, and everyone should ideally be prepared. At Island Hospital, we provide financial counselling to assist you in understanding the cost of care you should be expecting and answer all your finance-related questions.
At Island Hospital, we believe world-class healthcare should be accessible to everyone. Prior to your visit, we advise that you contact your insurance company to confirm the extent of your policy’s coverage. Please also ensure that all insurance details provided to us, is complete.
We provide a wide range of facilities to cater to your needs at Island Hospital.
Stay connected with free hospital-wide Wi-Fi access.
Our cafeteria serves a wide range of delectable halal Asian and Western food.
|Mondays to Fridays||8:00am – 7:30pm|
|Saturdays||8:00am – 4:00pm|
|Mondays to Fridays||8:00am – 8:00pm|
|Saturdays||8:00am – 5:00pm|
|Mondays to Fridays||8:00am – 6:00pm|
|Saturdays||8:00am – 2:00pm|
|Mondays to Fridays||9:00am – 10:00pm|
|Saturdays||8:00am – 10:00pm|
|Sundays||9:00am – 1:00pm|
|Public Holidays||9:00am – 10:00pm|
|Mondays to Fridays||7:00am – 6:00pm|
|Saturdays||7:00am – 1:00pm|
This is part of the hospital’s on-going efforts to ensure a healthy environment for our patients, visitors
Penang is accessible directly via flights from 22 major local and regional airports, and over 100 local and international destinations via the Kuala Lumpur International Airport (KLIA) and Kuala Lumpur International Airport 2 (KLIA2).
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