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Thank you for choosing Island Hospital for your healthcare needs. Island Hospital is dedicated to improving the health and well-being of our patients and we are all committed to providing you with high-quality care delivered in a safe, friendly and convenient manner.

Island Hospital is a world-class medical centre in Penang with more than 20 years of clinic experience diagnosing and treating patients. As a leading medical provider, Island Hospital is easily accessible, whether traveling internationally including Indonesia, Singapore, Thailand and China or locally from Kedah, Perak or Kuala Lumpur.

At Island Hospital, we take the effort to not only provide you with world-class medical treatment and procedures, but to ensure that you feel most at home and comfortable throughout your care with us.

While you or a loved one receives care at Island Hospital, our Patient Services team is available to make your visit as comfortable and as convenient as possible. Whether you need assistance navigating our facilities, finding out our visiting/clinic hours, or need financial counselling, we can help.

If you are unable to find the answers you are looking for, please contact us at info@islandhospital.com and we will be more than happy to assist.

Visiting Hours

To ensure that our patients get optimum rest, all visitors must adhere to the following visiting hours.

Wards:
12:00pm - 2:00pm
6:00pm - 9:00pm

Intensive Care Units:
8:30am - 1:30pm
2:30pm - 8:30pm
10:00pm - 12:00am

*Extended visiting hours in the wards may be arranged at the discretion of the patient and the nursing supervisor.

 

General visiting guidelines:

Our visitor policies have been carefully considered, and put in place to ensure the safety and highest quality of care for our patients and visitors. We seek your cooperation to follow these guidelines.

  • Keep visits short as our patients need rest to recover.
  • No more than two visitors should sit with patients at a time. This is to keep noise and disturbance at the ward to a minimum.
  • If treatment is required for the patient, our nurses may ask visitors to leave. We seek your cooperation to do so.
  • Children aged below 7 years are discouraged from visiting for health reasons. If children visit, they must be accompanied and supervised by an adult at all times.
  • Be considerate and keep noise levels down.
  • Be respectful of neighbouring patients’ need for quiet and privacy in a shared room.
  • Silence mobile phones and speak softly on the phone to avoid disturbing patients.
  • In the ICU, mobile phones are not permitted within two metres of any medical equipment.
  • Smoking or drinking alcohol is not allowed on hospital premises.
  • Switch your mobile phone to “SILENT” mode, and speak softly on the phone to avoid disturbing patients. In the ICU, mobile phones cannot be used within 2 metres of any medical equipment.
  • Smoking or drinking alcohol is not allowed on hospital premises.
  • Wash your hands often with soap and water or use alcohol-based hand sanitisers which are available around the hospital to prevent the spread of germs.
  • If you are ill, please postpone your visit.

Intensive Care Units (ICU) visiting guidelines:

  • Visitors to the ICU are limited to strictly two at a time unless special arrangements have been made with the patient’s nurse. Comfortable waiting areas are provided nearby.
  • Only immediate family members or significant others are allowed to visit in the ICU.
  • Mobile phones are not permitted within two metres of any medical equipment.
  • Due to increased risk of infection, children under the age of 12 are not allowed to visit the ICU.
  • Visits are limited to 10 -15 minutes to ensure patients get their optimum rest.

Your health is what is most important and that is what you should focus on. When it comes to billing and insurance, we are here to make it as simple as possible.  Our knowledgeable team is ready to provide compassionate care, and ease billing process for you, every step of the way.

We practice price transparency so that you understand your potential financial liability for hospital services, and there are no surprises when you receive your final bill. All of our hospital charges are readily made known to you, based on the type of care provided. Charges sometimes may differ from patient to patient for the same services, taking into consideration factors such as complications or different treatment for each patient's personal health condition.

Island Hospital has a dedicated finance team that will assist you in understanding your financial responsibilities and paying your medical bills.

For your convenience, we also accept all major credit cards such as VISA, MASTERCARD and AMERICAN EXPRESS

Billing

Healthcare billing can be complicated. At Island Hospital, we aim to make the billing process as smooth and as stress-free as possible. If you have questions about your payment options, our finance team is here to help.

Financial Counselling

We understand that healthcare expenses are sometimes unexpected, and everyone should ideally be prepared. At Island Hospital, we provide financial counselling to assist you in understanding the cost of care you should be expecting and answer all your finance-related questions.

Insurance Coverage

At Island Hospital, we believe world-class healthcare should be accessible to everyone. Prior to your visit, we advise that you contact your insurance company to confirm the extent of your policy’s coverage. Please also ensure that all insurance details provided to us, is complete.

We provide a wide range of facilities to cater to your needs at Island Hospital.

Multi-storey car park
Multi-storey car park is available in Island Hospital with disabled-friendly parking lots easily accessible on the ground floor near the entrance.

Parking rates

  • RM1.00 per hour - up to a daily maximum of RM5 (until 11.50pm)
  • Touch ‘n Go is also accepted subject to a 10% surcharge.
  • Patient drop-off and pick-up is free for up to 15minutes.
  • Loss of parking ticket will be charged RM20.00 per ticket

Wi-Fi Access
Stay connected with free hospital-wide Wi-Fi access.

iCafe Cafeteria
Our cafeteria serves a wide range of delectable halal Asian and Western food.

Opening hours
Mondays to Fridays 8:00am – 7:30pm
Saturdays  8:00am – 4:00pm
Closed on Sundays & Penang and Malaysia Public Holidays        

BeAngel’s Café
Opening hours
Mondays to Fridays 8:00am – 8:00pm
Saturdays  8:00am – 5:00pm
Closed on Sundays & Penang and Malaysia Public Holidays        

Four Leaves Bakery
Opening hours
Mondays to Fridays 8:00am – 6:00pm
Saturdays  8:00am – 2:00pm
Closed on Sundays & Penang and Malaysia Public Holidays        

Convenience Shop
Opening hours
Mondays to Fridays 9:00am – 10:00pm
Saturdays  8:00am – 10:00pm
Sundays  9:00am – 1:00pm
Public Holidays 9:00am – 10:00pm

Concierge Services
Your experience goes beyond the exceptional clinical care at Island Hospital. Our concierge team is always ready to assist you at all times, with the highest standards of hospitality.

We offer a wide range of services such as:

Secure Luggage Storage Services
Opening hours
Mondays to Fridays 7:00am – 6:00pm
Saturdays  7:00am – 1:00pm
Not available on Sundays & Penang and Malaysia Public Holidays

Wheelchair Assistance and Bell Boy Services
Please approach our Concierge Desk if you need wheelchair assistance to take you from your car to the clinics or wards. We will also help to send your luggage to the ward during admission.

Getting around the hospital
Whether you are going to hospital for surgery, check up, or to visit someone, finding your way around a hospital can be challenging sometimes. Feel free to approach our friendly concierge staff to help you get around the hospital.

Taxi or Grab car Services
Should you need any help in booking a taxi or Grab car service, our staff will be able to assist you.

No Smoking Policy
Smoking is NOT permitted anywhere in and around the hospital, including pavements, parking areas and inside vehicles, whether parked or driving through the hospital.

 

This is part of the hospital’s on-going efforts to ensure a healthy environment for our patients, visitors and employees.

Penang is accessible directly via flights from 22 major local and regional airports, and over 100 local and international destinations via the Kuala Lumpur International Airport (KLIA) and Kuala Lumpur International Airport 2 (KLIA2).
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