Find a Doctor
Find a Doctor

Recognising how difficult it is for patients to come from their home countries to Penang for medical care, Island Hospital is here to assist you before, during and after your trip.

For patients who travel outside of their home country to receive services at Island Hospital, our International Patient Services team offers seamless care designed specifically to your unique needs and culture, from arranging doctor's appointments to airport pick up services and hotel accommodation, all prior to your arrival.

At the hospital, our International Patient Services Desk provides the following services:

  • Information about services available at Island Hospital
  • Directions and assistance finding your way around Island Hospital
  • Assistance during your hospital stay
  • Assistance during/after discharge
  • Confirmation of flights
  • Assistance for Visa extension
  • Ground transportation from the airport

At Island Hospital, we ensure that you feel at home whilst you are here, and return home to your country in good health. Every effort is taken to not only provide you with world-class medical treatment and procedures, but to ensure you feel most at home and comfortable throughout your care with us.

For more information, please visit our International Patient Services Desk located at the main lobby or contact us at info@islandhospital.com

Seeking medical treatment outside your home country can be a physically and emotionally draining experience, especially if it is your first time. As such, knowing Penang beforehand will help you understand your destination better.

Penang is a Malaysian state located on the northwest coast of Peninsular Malaysia. As a multicultural destination and a UNESCO World Heritage Site, it is difficult to define Penang in just one word. Penang however, is a true melting pot of cultures with its blend of Eastern and Western influences.

Ethnicities

Penang has been historically regarded as a predominantly Chinese state, however, has a variety of mixtures including ethnic Malays and Indians.

Language

The four major languages widely spoken in Penang are Bahasa Melayu, English, Mandarin, including several other Chinese dialects such as Hokkien, Hakka, Cantonese, Teochew and Tamil.

Religion

Penang’s vibrant festivals are a colourful reflection of the state’s multiculturalism. Traditional festivals such as Chinese New Year, Ramadhan, Hari Raya Aidil fitri, Deepavali, Thaipusam, Hungry Ghost Festival, Nine Emperor Gods Festival, Chingay Parade and Mooncake Festival have retained an authenticity in Penang, which is unmatched in many parts of Asia.

Weather

Penang enjoys a year-round tropical rainforest climate where it is warm and sunny all the time, with plenty of rainfall and the monsoon climate due to its geographical location. Temperature is usually above 30 ̊C in the day and above 25 ̊C at night

Visiting Hours

To ensure that our patients get optimum rest, all visitors must adhere to the following visiting hours.

Wards:
12:00pm – 2:00pm
6:00pm – 9:00pm

Intensive Care Units:
8:30am – 1:30pm
2:30pm – 8:30pm
10:00pm – 12:00am

*Extended visiting hours in the wards may be arranged at the discretion of the patient and the nursing supervisor.

 

General visiting guidelines:

Our visitor policies have been carefully considered, and put in place to ensure the safety and highest quality of care for our patients and visitors. We seek your cooperation to follow these guidelines.

  • Keep visits short as our patients need rest to recover.
  • No more than two visitors should sit with patients at a time. This is to keep noise and disturbance at the ward to a minimum.
  • If treatment is required for the patient, our nurses may ask visitors to leave. We seek your cooperation to do so.
  • Children aged below 7 years are discouraged from visiting for health reasons. If children visit, they must be accompanied and supervised by an adult at all times.
  • Be considerate and keep noise levels down.
  • Be respectful of neighbouring patients’ need for quiet and privacy in a shared room.
  • Silence mobile phones and speak softly on the phone to avoid disturbing patients.
  • In the ICU, mobile phones are not permitted within two metres of any medical equipment.
  • Smoking or drinking alcohol is not allowed on hospital premises.
  • Wash your hands often with soap and water or use alcohol-based hand sanitisers which are available around the hospital to prevent the spread of germs.
  • If you are ill, please postpone your visit.

Intensive Care Units (ICU) visiting guidelines:

  • Visitors to the ICU are limited to strictly two at a time unless special arrangements have been made with the patient’s nurse. Comfortable waiting areas are provided nearby. 
  • Only immediate family members or significant others are allowed to visit in the ICU.
  • Mobile phones are not permitted within two metres of any medical equipment.
  • Due to increased risk of infection, children under the age of 12 are not allowed to visit the ICU.
  • Visits are limited to 10 -15 minutes to ensure patients get their optimum rest.

Your health is what is most important and that is what you should focus on. When it comes to billing and insurance, we are here to make it as simple as possible.  Our knowledgeable team is ready to provide compassionate care, and ease billing process for you, every step of the way.

We practice price transparency so that you understand your potential financial liability for hospital services, and there are no surprises when you receive your final bill. All of our hospital charges are readily made known to you, based on the type of care provided. Charges sometimes may differ from patient to patient for the same services, taking into consideration factors such as complications or different treatment for each patient's personal health condition.

Island Hospital has a dedicated finance team that will assist you in understanding your financial responsibilities and paying your medical bills.

For your convenience, we also accept all major credit cards such as VISA, MASTERCARD and AMERICAN EXPRESS

Billing
Healthcare billing can be complicated. At Island Hospital, we aim to make the billing process as smooth and as stress-free as possible. If you have questions about your payment options, our finance team is here to help.

Financial Counselling
We understand that healthcare expenses are sometimes unexpected, and everyone should ideally be prepared. At Island Hospital, we provide financial counselling to assist you in understanding the cost of care you should be expecting and answer all your finance-related questions.

Insurance Coverage

At Island Hospital, we believe world-class healthcare should be accessible to everyone. Prior to your visit, we advise that you contact your insurance company to confirm the extent of your policy’s coverage. Please also ensure that all insurance details provided to us, is complete.

Visa

Prior to entering Malaysia, if required, a foreign national must acquire a Visa - an endorsement in a passport or other recognised travel document of a foreign national, indicating that the holder has applied for permission to enter Malaysia and that permission has been granted.

All foreign nationals who require a Visa to enter Malaysia must apply and obtain a Visa in advance at any Malaysian Representative Office or Malaysian Embassy abroad, before entering Malaysia.

For short-term stays up to 30 days, the Malaysian government does not require most foreign nationals to acquire a Visa. However, depending on your country of origin, there may still be Visa requirements. It is best to check in your home country, before you travel.

Foreign nationals seeking medical treatment may apply for a Visa extension upon request to the Malaysian Immigration.

For more information, visit:
Official Portal of the Department of Immigration Malaysia
http://www.imi.gov.my/index.php/en/

MYR
December 14, 2018
IDR
3486
SGD
0.33
JPY
27.14
USD
0.24
EUR
0.21

We provide a wide range of facilities to cater to your needs at Island Hospital.

Multi-storey car park
Multi-storey car park is available in Island Hospital with disabled-friendly parking lots easily accessible on the ground floor near the entrance.


Parking rates
  • RM1.00 per hour - up to a daily maximum of RM5 (until 11.50pm)
  • Touch ‘n Go is also accepted subject to a 10% surcharge.
  • Patient drop-off and pick-up is free for up to 15minutes.
  • Loss of parking ticket will be charged RM20.00 per ticket

Wi-Fi Access
Stay connected with free hospital-wide Wi-Fi access.

iCafe Cafeteria
Our cafeteria serves a wide range of delectable halal Asian and Western food.

Opening hours
Mondays to Fridays 8:00am – 7:30pm
Saturdays  8:00am – 4:00pm
Closed on Sundays & Penang and Malaysia Public Holidays       

BeAngel’s Café
Opening hours
Mondays to Fridays 8:00am – 8:00pm
Saturdays  8:00am – 5:00pm
Closed on Sundays & Penang and Malaysia Public Holidays       

Four Leaves Bakery
Opening hours
Mondays to Fridays 8:00am – 6:00pm
Saturdays  8:00am – 2:00pm
Closed on Sundays & Penang and Malaysia Public Holidays       

Convenience Shop
Opening hours
Mondays to Fridays 9:00am – 10:00pm
Saturdays  8:00am – 10:00pm
Sundays  9:00am – 1:00pm
Public Holidays 9:00am – 10:00pm

Concierge Services
Your experience goes beyond the exceptional clinical care at Island Hospital. Our concierge team is always ready to assist you at all times, with the highest standards of hospitality.

We offer a wide range of services such as:

Secure Luggage Storage Services
Opening hours
Mondays to Fridays 7:00am – 6:00pm
Saturdays  7:00am – 1:00pm
Not available on Sundays & Penang and Malaysia Public Holidays

Wheelchair Assistance and Bell Boy Services
Please approach our Concierge Desk if you need wheelchair assistance to take you from your car to the clinics or wards. We will also help to send your luggage to the ward during admission.

Getting around the hospital
Whether you are going to hospital for surgery, check up, or to visit someone, finding your way around a hospital can be challenging sometimes. Feel free to approach our friendly concierge staff to help you get around the hospital.

Taxi or Grab car Services
Should you need any help in booking a taxi or Grab car service, our staff will be able to assist you.

No Smoking Policy
Smoking is NOT permitted anywhere in and around the hospital, including pavements, parking areas and inside vehicles, whether parked or driving through the hospital.

 

This is part of the hospital’s on-going efforts to ensure a healthy environment for our patients, visitors and employees.

Penang is accessible directly via flights from 22 major local and regional airports, and over 100 local and international destinations via the Kuala Lumpur International Airport (KLIA) and Kuala Lumpur International Airport 2 (KLIA2).

Click for domestic flight to Penang

Flight Service

Upon arrival at Penang International Airport, enjoy an effortless transfer to Island Hospital.

Relax after your flight – No more waiting in line for a taxi
Totally hassle-free – You will be greeted by our Customer Service personnel at the airport arrival hall and shown to the Island Hospital shuttle
Peace of mind – Guaranteed pickup at the scheduled pick-up time.

Shuttle times
Mondays to Fridays                7:00am – 6:00pm
Saturdays                                  7:00am – 12:00pm
No pick-up services on Sundays & Penang and Malaysia Public Holidays    

Terms & Conditions
  • This service is complimentary to all of our international patients.
  • One patient is allowed a maximum of one accompanying companion only.
  • Bookings must be made at least 24 hours prior to arrival.
Contact us for bookings
WhatsApp               +6013 4030110
Email                        mktgcustsvc@islandhospital.com