Medicine Delivery

By Island Hospital   |   30.06.2020

The Medicine Delivery Service is introduced for the convenience of patients who are on long-term medication. Island Hospital is offering to deliver your medication directly to your doorstep without you having to visit the hospital.

This document constitutes an agreement between you (“The patient”) and Island Hospital. By subscribing to the Medicine Delivery Service, you agree that you have read, understood and are bound by the Terms and Conditions. If you do not agree to the Terms and Conditions, Island Hospital reserves the right to reject your subscription to the service. Island Hospital reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms and Conditions.

1. Upon subscription to the Medicine Delivery Service, the patient undertakes to provide all relevant information required, including medical information and other personal data that are reasonably expedient for the purpose of fulfillment of the service (“Required Information”). The patient also consents to disclose all Required Information to Island Hospital and third-party service providers. 

2. Medicine Delivery Service is strictly for existing Island Hospital patients and for repeat medication only.

3. This service is to deliver medicine and NOT in any way to be taken as a service to sell medicine.

4.  All orders are final once payment is made.  No refund, return or request or request for changes will be allowed.

This includes changes in recipient, delivery details, item type and item quantity.

5. Island Hospital will not be responsible for any delay in drive-through collection or delivery of the item(s) which are due to any of the following situations:

a. When there is a delay in submitting any documents as required by Island Hospital or third-party service providers.

b. When there is a delay in responding to the email from Island Hospital requesting for additional information.

c. When there is a delay in payment.

Placing orders:

1. Orders will be processed within 2 working days, Mondays to Fridays, excluding public holidays.

2. Cut Off Time - Payment received after 12 p.m. will be processed on the next working day. (Not applicable for weekends and public holidays)

3. Orders placed on Fridays after 12 p.m. and over the weekend will be processed on the next working day.

4. Payment quoted on the medication and delivery charges needs to be paid on the same day (before 2 p.m.) to avoid any changes in the delivery charges.


1. Delivery of the order is handled and underwritten by third-party service providers. By agreeing to our Terms and Conditions, the patient indemnifies Island Hospital from any service failures by the appointed third-party service providers.

2. The patient agrees that any late delivery does not constitute a failure of our service. The patient is also not entitled to cancel an order due to any late delivery.

3. Title and risk of loss for item(s) ordered shall be passed on to the patient upon the item(s) being collected by the third-party service providers for delivery. Island Hospital shall not be liable in any way for any loss or damage arising from lost, stolen or damaged items.

4. Deliverable items*

Item Type Malaysia Indonesia Singapore
Tablet/Capsule  ✓
Cream/Gel  ✓
Suspension/Syrup X
Injections X
Inhaler X X
Nasal Spray X X
Psychotropic medicine X X X
Cold Chain medicine X X X
Nutritional supplement
FOC medicine** X X
* This list is not intended to be exhaustive.
** Parcels will be detained by the relevant authorities as a receipt cannot be provided.

What is the Medicine Delivery Service?

The Medicine Delivery Service is introduced for the convenience of patients who are on long-term medication. Island Hospital is offering to deliver your medication directly to your doorstep without you having to visit the hospital.

Who Is Eligible For Medicine Delivery Service?

1. Existing patients of Island Hospital that are on repeat/long-term medication only.

How Does It Work?

1. Initiate subscription to the service via email ( or hotline number (+604-228 8222 or +62813-3436 7711).

2. A Medicine Delivery Request Form will be emailed to the patient to be filled up accordingly.

3. The patient will be advised on the availability and price of their medication, along with the delivery charges and instructions for payment.

4. The medication will be ready for drive-through collection or delivery once payment is cleared.

Delivery Particulars:

1. How long will I have to wait for my medicine?
a. Processing time of your order may vary depending on the availability of medication or if further clarification is needed.

b. Delivery turnaround time:

Local  3-5 days
Singapore  6-9 days
Indonesia  14-19 days

*Upon collection of parcels by the appointed delivery service provider.

2. When can patients request for medication?

a. We only process and deliver medicine on weekdays, from Mondays to Fridays.

b. There are no deliveries on Saturdays, Sundays and public holidays.

c. Patients who request for medication on Fridays (after 12 p.m.) will have their orders  processed on the next working day.

3. How will I know if my medication has been shipped?
Our pharmacy will send the tracking number of the order to the patient, so the patient can follow up with the delivery service provider.

4. Can patients change/cancel orders?
Once payment has been made, no changes and cancellation are allowed.

Important things to note!

1. Island Hospital can only deliver up to 3 months supply of medication to international patients due to customs restrictions of foreign destinations.

2. This service is strictly for existing patients on repeat medication only.

3. No dangerous or controlled drugs will be sent.

4. The estimated turnaround time may vary during this period of Recovery Movement Control Order (RMCO).

5. We have an in-house processing time of 48 hours, please be patient with us.

6. Duty fees for medication valued under RM 2,000 will be paid upon the parcel’s arrival in Indonesia. The delivery service provider will contact the patient directly to receive the payment imposed by the customs of Indonesia.

Hypertension – the silent killer you need to know

The symptoms for hypertension, also known as high blood pressure, usually come TOO LATE. It develops slowly over time, and can be related to many causes. Unfortunately, many people with high blood pressure do not even know they have it, when it is a condition that can be managed very effectively through lifestyle changes, and medication when needed.

Read More
Heart Attack in Women

Heart attack is caused by narrowed heart arteries. When arteries are narrowed (a process called atherosclerosis), less blood and oxygen reaches the heart muscle. This is also called coronary artery disease and coronary heart disease. This can ultimately lead to heart attack.

Read More
Top 7 facts about Coronary Artery Disease (CAD)

Coronary Artery Disease, also called CAD, coronary arteriosclerosis, coronary atherosclerosis is the most common type of heart disease. It is important to learn the basics and know how to manage CAD effectively. Here are the Top 7 facts you should know about Coronary Artery Disease (CAD)

Read More
Ovarian Cyst

Ovarian cysts are fluid-filled sacs or pockets in an ovary or on its surface. Women have two ovaries — each about the size and shape of an almond — on each side of the uterus. Eggs (ova), which develop and mature in the ovaries, are released in monthly cycles during childbearing years.

Read More
Breast Lump

A breast lump is a localised swelling, bulge, or bump in the breast that feels different from the breast tissue around it or the breast tissue in the same area of the other breast. Breast lumps may develop in both males and females, but they are much more common in females.

Read More
Vaginitis: What Should I Know?

Vaginal health is an important part of a woman's overall well being. Vaginal problems can affect your fertility, desire for sex and ability to reach orgasm. Ongoing vaginal health issues can also cause stress or relationship problems and impact your self-confidence.

Read More
What should I know about scoliosis?

Scoliosis is a medical condition where a person’s spine curves to the side, usually in the shape of an “S” or “C”. A stable and mild case of scoliosis does not cause major lifestyle complications, but severe cases with pronounced curves can be bad for a person’s health.

Read More
How do I know if I need Knee Replacement?

Have you been dealing with chronic knee pain for several months now?

Read More
Liver Disease

The liver is an organ about the size of a football that sits just under your rib cage on the right side of your abdomen. The liver is essential for digesting food and ridding your body of toxic substances.

Read More
Colon Cancer – What do you not know?

Myths and Realities of Colorectal Cancer?

Read More
Gastroesophageal – Reflux Disease (GERD)

Gastroesophageal reflux disease (GERD) occurs when stomach acid frequently flows back into the tube connecting your mouth and stomach (esophagus). This backwash (acid reflux) can irritate the lining of your esophagus and cause symptoms that affect your health.

Read More

The eye’s natural crystalline lens helps us focus on people and things at varying distances.

Unfortunately, as we grow older this lens often stiffens and hardens, and without its youthful suppleness, it loses its ability to focus, creating vision problems. This condition — for most, a natural consequence of aging — is called presbyopia.

Read More

Glaucoma is associated with higher-than-normal pressure inside the eye (ocular hypertension). If untreated or uncontrolled, glaucoma first causes peripheral vision loss and eventually can lead to blindness. 

Read More
Diabetic Retinopathy

Do you know that Diabetic Retinopathy is the leading cause of blindness and vision loss?

Read More
Ongoing Torture, Make It Stop: My Palms Are Way Too Sweaty

Ever been in a situation when your hands start to sweat? Or maybe when you are waiting for your health screening results? The doctors might shake your hand and hope you did not just come from the bathroom because your palms are more saturated than a sponge in water. So what is going on here?

Read More
Bariatric Surgery

Bariatric surgery is a collective name for weight-loss surgery procedures that can help morbidly obese patients lose weight by making changes to their digestive system. These changes are often permanent, requiring commitment to life-long changes and adjustments to one’s lifestyle.

Obesity is a lifestyle problem; but for some people like the morbidly obese, the solution is often more complex than eating less, exercising more and a healthy diet. There are individuals who struggle to lose weight even after making many lifestyle adjustments, largely due to a combination of different external factors that are out of one’s control. Those struggling with obesity also struggle with health risks such as type-2 diabetes or high blood pressure.

While bariatric surgery is often a solution for those who struggle to lose weight; it is also not an easy way out of obesity and should not replace a healthy lifestyle.

Read More
Whipple Surgery offers hope and potential cure for pancreatic cancer

The pancreas is an important digestive organ located in the back of the abdomen, behind the stomach. It is about 6 inches long, an oblong-shaped organ surrounded by the stomach, small intestine, liver, spleen and gallbladder. The widest part of the pancreas is the head, the middle section is the body, and the thinnest part is the tail.

Read More
Small but Dangerous: What is Prostate Cancer and how can I prevent it?

The prostate gland is often disregarded due to its small size. However, it plays a very big role in a man’s reproduction system and failing to address problems in the prostate gland can lead to can lead to other health complications health complications.

Read More
Recognise the symptoms of common urologic diseases

Have you noticed yourself going to the toilet more than usual? Or are you experiencing pain whenever you urinate and see traces of blood in it? If you have answered yes to these questions, you may be having a urological disease.

Read More
Erectile Dysfunction: This is not the END

Every time the word “erectile dysfunction” is mentioned, you are most likely to be greeted with nervous laughter, or awkward silence. These words are enough to make any man nervous as it is a highly personal problem that many men find embarrassing or shameful to talk about. Men who fail to seek treatment for erectile dysfunction often feel as though they are alone in their suffering but nothing could be further from the truth.

Read More
Stroke – The 3rd Leading Cause of Death and What Can You Do About It

On a family vacation in Bogor, Jonathan*, 52, suffered a massive stroke but refused to be taken to the hospital by his wife only until much too late. The next few days were filled with hospital arrangements, consultations with doctors there, and the logistics of getting him home which weighed down on his wife. She had a business to run, 4 children below 19 years old, and not much time to think about the longer-term implications of Jonathan’s stroke. This process of adjusting to a new way of life to cater for Jonathan’s needs only kicked start after they went back to Jakarta, where he spent a month in the hospital and then three months at the rehabilitation centre. He had lost all ability to speak, write, or even gesture to show his needs.

Read More
Fat freezing – What you need to know

Frustrated over stubborn fats that just won’t go away despite exercising regularly and eating healthily? Worried about flabby fats bulging out of your newly bought clothes? If you answered yes to these questions, then fat freezing may be the solution for you. 

Read More
Colon Cancer – What do you not know?

Myths and Realities of Colorectal Cancer?

Read More
What Do You Need to Know About Cancer & 9 Most Common Cancer and Signs

Most people know of someone in their family or a friend who has been diagnosed with cancer. Cancer affects everyone – the young and old, the rich and poor, men, women and children – and represents a tremendous burden on patients, families and societies. Cancer is one of the leading causes of death in the world.

Read More
Small but Dangerous: What is Prostate Cancer and how can I prevent it?

The prostate gland is often disregarded due to its small size. However, it plays a very big role in a man’s reproduction system and failing to address problems in the prostate gland can lead to can lead to other health complications health complications.

Read More
5 Danger Signs Not to Ignore - Your Kidneys could be in Trouble

You have two kidneys. They are bean-shaped and each about the size of your fists. They are located at either side of the spine near the middle of your back. Most people think their kidneys are only responsible for producing urine.

Read More
Aces Awards

No Business Is An Island

Read More
The Importance of Health Screenings

Take steps to keep you and your loved ones at Island Hospital - and enjoy the gift of health

Read More